Bookings can be made by contacting me directly via:

📧 Email: ozeriabeauty@gmail.com

📱 WhatsApp / Phone: +27 74 512 3312

Once your request is received, availability will be confirmed along with booking details.

How far in advance should I book?

Clients are required to book at least 7 days in advance to secure a date. Earlier bookings are recommended for fashion shows, theatre productions, and event seasons as availability fills quickly.

How is payment handled for group bookings?

For group appointments, one designated person must handle the full payment and communication on behalf of the group.

If You Arrive Late

• Your appointment time may be shortened in order to remain on schedule for other booked clients.
• If your delay impacts the next scheduled booking, I reserve the right to conclude the service once your originally allocated time has ended.
• No refunds will be issued for makeup services that cannot be completed due to client lateness.

💍 Wedding & Early Morning Bookings

For weddings, destination events, or bookings requiring an early start time, additional arrangements may be necessary.

• If makeup services are required before 6:00 AM, overnight accommodation must be provided for the night prior to the event.
• This ensures timely preparation, professional readiness, and a calm, organised start to your special day.

Thank you for your understanding and cooperation. These policies help maintain a seamless, professional experience for every client.

Yes. I am primarily based in Cape Town available to travel for bookings, including fashion shows, theatre productions, performances, and special events.

How do travel fees work?

Travel fees are charged separately from service prices and are calculated once the location is confirmed.

• In most cases, travel fees must be paid in advance.
• Full payment for the service is due day of appointment. 

To secure your appointment and ensure dedicated preparation time, the following payment terms apply.

Securing Your Booking

• All bookings are confirmed with a travel fee paid in advance
• The service fee required day of your scheduled appointme

Additional Requests & Changes

• Late additions, on-set adjustments, or last-minute changes to the agreed makeup look may result in additional charges.
• Any extra fees will be communicated clearly before proceeding.

These policies allow for proper time allocation, professional preparation, and a seamless experience for every client.

For group bookings, timing, quality, and organisation are essential to ensure every client is ready as scheduled.

When an Additional Artist May Be Required

• For bookings of six or more people, a second makeup artist may be required.
• The need for an additional artist will depend on the number of clients, the time available for preparation, and the overall event schedule.
• This arrangement helps ensure that all makeup services are completed on time while maintaining a high professional standard.

Fees & Quotation

• Any costs related to hiring an additional makeup artist will be clearly included in your custom quote or client can book another they choose. 
• This will be discussed and confirmed during the consultation process to allow for proper planning and coordination.

These measures help create a smooth, stress-free experience for larger groups and ensure consistent quality for every client.

Due to the highly personalised and creative nature of certain makeup services, pricing may vary depending on the specific requirements of each client and project.

• Editorial and Special Effects (SFX) Makeup are custom-priced based on individual client needs and creative direction.
• Because these looks often involve advanced techniques, specialised materials, and extended preparation time, a standard rate cannot be applied.

How Quotes Are Determined

Custom quotes are calculated based on:

• The complexity and detail of the design
• The total time required for preparation and application
• The products, tools, and specialised materials needed
• Travel distance, travel fees, and setup time

To ensure a smooth and well-organised makeup experience for the bridal party, the following preparation guidelines must be followed.

Client Preparation

• All clients must arrive with a clean, makeup-free face.
• A clean, quiet working space must be available, along with a stable chair for each makeup service.
• This allows for proper setup, hygiene standards, and the best possible makeup results.

Bridal Party Timing & Schedule

• Each bridal party member must be seated and ready at their allocated time slot.
• A detailed makeup schedule will be created in advance in coordination with the bride to ensure that everyone is completed on time.
• Delays in readiness may affect the overall schedule and service tim

Yes. All tools and products are professionally sanitised between clients to maintain strict hygiene standards.

For hygiene and product safety reasons, children are not permitted to handle makeup products, brushes, or tools.

What happens if products or equipment are damaged?

Any products or equipment that are broken, damaged, or taken must be replaced at the exact product brand and value.

Yes. Clients must inform me in advance of any skin conditions, sensitivities, allergies, or medical concerns that may affect makeup application. This includes (but is not limited to):

• Skin allergies or reactions

• Sensitive or reactive skin

• Eczema, psoriasis, dermatitis

• Acne treatments or prescribed skin medication

• Recent chemical peels, laser treatments, or skin procedures

• Latex or adhesive sensitivities

This information allows products and techniques to be adjusted for your safety and comfort.